FAQ - Frequently Asked Questions

Find answers to some of the most common questions cabout ordering, shipping
payments, tracking, and after-sales support at Sorvellan.

1. When will my order ship?

Most orders are processed within 1-3 business days. OInce your order has been
shipped, you will receive a shipping confirmation email withtracking information
where available.

2. How long does delivery take?

Standard delivery within the United States usually takes 5-12 business days.
International orders may take longer depending on thedestination, customs
processing, and local shipping carriers.

3. How do I track my order?

Once your order ships, you will receive an email contaiining your tracking number
and available tracking information.
Please allow some time for tracking updates to appearafter your package has
been handed over to the shipping carrier.

4. Can I change or cancel my order?

Orders can only be changed or canceled before they are shipped.
If you need to make a change or request a cancellation, pleease contact us as
soon as possible. Once an order has already been shipped, changes or
cancellations may no longer be possible.

5. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay,Apple Pay, and other
secure checkout options depending on availability.
Available payment methods may vary depending onyour location and the
options displayed at checkout.

6. What should I do if my item arrives damaged?

If your item arrives damaged, please contact us within 48hours of receiving your
order.
Please include your order number and clear photos or videos showing the
damage. After reviewing the issue, our customer support team will arrange an
appropriate replacement or refund.

7. What should I do if my package is marked "Delivered"but I haven't received it?

If your tracking information shows "Delivered" but you cannot locate your
package, please contact us with your order number cand tracking information
Our customer support team will assist you in investigatingthe shipment with the
carrier and help determine the appropriate next stepps.

8. Do you ship internationally?

Yes. We ship to most countries.
International shipping times vary depending on the deestination, customs
processing, and local carrier conditions.

Still Have Questions?

If you need additional assistance with your order, shipping, payment, or product,
please contact our customer support team:
Email: